Question 1

How do I get started with Helfi?

Accepted Answer

Simply sign up for an account and complete our comprehensive onboarding process. We'll guide you through setting up your health profile, including your physical metrics, health goals, medications, and supplements. This helps our AI provide personalized recommendations from day one.

Question 2

What information do I need to provide during onboarding?

Accepted Answer

You'll provide basic information like height, weight, age, activity level, health goals, current medications, supplements, and any dietary preferences or restrictions. All information is kept secure and private.

Question 3

How long does it take to see results?

Accepted Answer

You'll start seeing personalized insights immediately after completing your profile. More detailed patterns and recommendations develop as you track your food and health metrics over 1-2 weeks.

Question 4

How does the AI food analysis work?

Accepted Answer

Simply take a photo of your meal and our AI will analyze the food items, estimate portions, calculate nutritional content, and provide personalized recommendations based on your health goals and dietary needs.

Question 5

How accurate is the nutritional analysis?

Accepted Answer

Our AI uses advanced computer vision and a comprehensive nutritional database to provide highly accurate estimates. While not 100% perfect, it's significantly more accurate and convenient than manual logging.

Question 6

Can I track meals without photos?

Accepted Answer

Yes! You can manually log meals, search our food database, or use voice notes. However, photo analysis is the most convenient and accurate method.

Question 7

What if the AI gets something wrong?

Accepted Answer

You can always edit or correct the AI's analysis. Premium users get reanalysis credits to have meals re-analyzed for better accuracy.

Question 8

What's included in the Premium plan?

Accepted Answer

Premium includes 30 daily AI food analyses, 30 reanalysis credits per day, 30 medical image analyses per day, advanced insights, priority support, and export capabilities. It's $20/month.

Question 9

What happens if I exceed my daily limits?

Accepted Answer

You can purchase additional credits: $5 for 100 credits or $10 for 150 credits. Credits don't expire and can be used for any type of analysis.

Question 10

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel anytime from your billing settings. You'll continue to have Premium access until the end of your billing period.

Question 11

Is there a free trial?

Accepted Answer

No, we no longer offer free trials. However, you can try each AI feature once for free. After that, you'll need a subscription or credits to continue using AI features. Non-AI features remain free for all users.

Question 12

How is my health data protected?

Accepted Answer

We use enterprise-grade encryption, secure cloud storage, and strict access controls. Your data is never sold or shared with third parties. We comply with healthcare privacy standards.

Question 13

Can I delete my data?

Accepted Answer

Yes, you can delete your account and all associated data at any time from your account settings. We provide data export options before deletion.

Question 14

Where is my data stored?

Accepted Answer

Your data is stored securely in the cloud with automatic backups and redundancy to ensure it's never lost while maintaining the highest security standards.

Question 15

What devices does Helfi work on?

Accepted Answer

Helfi works on any device with a web browser - smartphones, tablets, laptops, and desktops. We're optimized for mobile use with responsive design.

Question 16

Do I need to download an app?

Accepted Answer

No, Helfi is a web application that works in your browser. You can add it to your home screen for an app-like experience.

Question 17

What if I'm having technical issues?

Accepted Answer

Contact our support team through the support form, and we'll help resolve any issues quickly. Premium users get priority support.

Question 18

Can I use Helfi offline?

Accepted Answer

Some features work offline, but AI analysis and syncing require an internet connection. We're working on enhanced offline capabilities.

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